Mk7 Privacy Policy — Our Commitment to Protecting Your Data
This policy clearly explains how mk7 collects, uses, stores, and protects the personal information of users in Malaysia. We take our responsibility towards your privacy seriously.
Last updated: January 2026
Information We Collect from You
When you register and use the mk7 platform, we collect several categories of information to ensure our services function properly and securely. The types of information collected are as follows:
Account and identity information
This includes your full name, phone number, email address, date of birth and identity verification details submitted during registration or account verification. This information is required to ensure that only the legitimate account owner can access and manage their account.
Device and browser information
Mk7 automatically collects technical data such as device type, operating system, browser version, IP address and language settings whenever you browse the platform. This data is used to ensure the platform displays correctly on smartphones and other devices used by Malaysian players.
Payment and transaction information
We record details related to deposit and withdrawal transactions made in MYR (RM), including bank name, partially masked account numbers, and transaction timestamps. Full account numbers are not stored on mk7 servers and are processed directly through secure payment channels.
Platform usage data
We also record in-platform activity such as games played, session duration, betting patterns and interactions with platform features. This data is used to improve the user experience and identify any suspicious activity.
How Is Your Information Used?
Every piece of information collected by mk7 serves a specific purpose and is not used beyond what is necessary to operate the platform. The primary purposes for which your information is used are as follows:
- Account management: Verifying your identity, processing logins, managing your balance, and keeping your account secure from unauthorised access.
- Transaction processing: Verifying deposits and withdrawals in MYR and maintaining accurate financial records for your reference.
- Service improvement: Analysing aggregated usage data to better understand the needs of Malaysian players and improve platform functionality.
- Service communications: Sending account-related notifications, important updates and customer support responses via email or message.
- Security & compliance: Detecting fraudulent activity, complying with relevant legal requirements, and protecting the platform and other users.
- VIP programme and rewards: Calculating eligibility and benefits under the VIP Rewards programme based on your play activity.
Mk7 will not use your information for third-party marketing purposes without your explicit consent.
Cookies and Tracking Technologies on This Platform
Mk7 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit a website.
The types of cookies used by mk7 include:
- Session cookies: Used to maintain your login status during an active session. This cookie is deleted when you close your browser.
- Preference cookies: Saving settings such as language preferences and display options to streamline your experience on future visits.
- Security cookies: Helps identify and prevent unauthorised access attempts or fraudulent activity on your account.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform for improvement purposes.
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect certain mk7 platform features, such as staying logged in.
Data Storage, Security & Third-Party Sharing
How we store and protect your data
All mk7 user data is stored on servers protected with industry-standard encryption. Access to this data is restricted to staff who genuinely require it to carry out platform operations. mk7 employs technical and organisational security measures to prevent data breaches, loss, or unauthorised access.
Your personal data is retained for as long as necessary for the purposes outlined in this policy, or as required by applicable law. Once data is no longer needed, it will be securely deleted.
Third-party sharing
Mk7 does not sell, rent or disclose your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:
- With approved payment service providers to process deposit and withdrawal transactions in RM;
- When required by law or a valid court order;
- With technical service providers involved in platform operations, subject to strict confidentiality agreements.
All third parties involved are required to uphold data protection standards equivalent to those in this policy.
Your Rights as a User and How to Contact Us
As an mk7 user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you at any time via our support email.
If your information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
You may request the deletion of your account and personal information, subject to applicable legal retention requirements.
You have the right to object to the use of your information for specific purposes and to request that we restrict data processing in certain circumstances.
How to Contact Us for Privacy Matters
For any queries, requests or complaints regarding your privacy and data protection on the mk7 platform, please reach us via:
Email: [email protected]
Response time: Within 5 business days for personal data-related requests
You can also refer to the FAQ for answers to general privacy-related queries.
Changes to this policy: mk7 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the mk7 platform after changes take effect will be considered acceptance of the updated policy. The date of the last update will always be displayed at the top of this page.
Your Privacy is Protected — Play with Peace of Mind at mk7
We are committed to protecting every piece of information you entrust to us. Register an account today and enjoy a safe, transparent and rewarding gaming experience.